Just dropped into Trek to check out the kids bikes for our grandson. We were greeted by James and his colleague who were both flat out serving at least 4 other customers between them. As soon as they were free they showed our 6 yo grandson suitable bikes for his height etc. He was wrapped. So a nice new boys bike in red. They go faster. We were impressed with the service and also ended up buying a decent mountain bike for our son. Also in red. Thanks James and the Trek Hoppers Crossing Team.
Great customer service, very thorough when explaining the F and B's. knowledgeable staff. Good experience! FYI.... James was the person who assisted me and is responsible for my comments above. Couldn't have been more helpful to be honest....
James was a friendly, engaging salesman who spent a lot of time patiently discussing our interests in an eBike for my wife. You couldn't expect more from a friendly sales experience, and the Trek store is conveniently located with a great range of bikes and accessories.
My son wanted to buy his new bicycle 3 days ago, so had to go through the weird experience of visiting the store. Firstly, I wasn't greeted well and wandered like a clueless cloud as the "supposedly" well communicated customer service staff member didn't want to waste his 3 seconds uttering hello to me and my teenage boy.The name of that star customer service guy was James. My son excitingly asked him about 2 bikes he liked. James didn't answer him well and instead mocked my son's questions. However soon after I quickly thought of leaving as this bad customer service didn't deserve anything more. I really got the strong impression that he just looked down upon us and was arrogant if not retarded. His attitude was just worth despising and he was both unwelcoming and rude. I'm never turning back to that store again and I don't believe such limited-knowledge and arrogant individuals should be working in customer service of such a reputable company. I'll not recommend going to that store if you're not wanting to feel being looked upon and humiliated. Hope to not experience such pathetic customer service again.
The man that served us was named James he was an excellent salesman and the deal he gave us was outstanding we got a brand new bike with a pump, kickstand, helmet, lock, water bottle holder and a water bottle for an amazing deal. The staff were extremely friendly and the man was really enthusiastic about bikes he also put the parts on the bike for free with a lifetime warranty. I look forward to shopping with trek bicycles again
Trek Bicycle Hoppers Crossing is an Australian Bicycle Store based in Geelong, Victoria. Trek Bicycle Hoppers Crossing is located at 31/428 Old Geelong Rd, Hoppers Crossing VIC 3029, Australia.
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