Tried to get help today for the first rates notice I have received in my life, that I got with 1 week to pay. Tried to go online to organise payment and set up to pay fortnightly so I don't get that again but it wouldn't work I was directed to call. The lady I spoke to was so rude and so inconsiderate In the way she spoke to me. Like I was stupid for not understanding how they work when I have never done this before. She didn't explain anything just told me I was wrong and what I can't do. She also told me I received an email with the rates which I did not and that I don't receive paper ones which I did and currently have in my hand. She was awful and should not be working in customer service. I'm not an idiot I just wanted the process explained to me. Good work on being a really top person
81$ parking fine! Fair crack of the whip, not all visitors to Geelong would appreciate that Melb Cup is not a local public holiday. Why then were most Geelong CBD businesses closed? Why not go to the trouble of including a message on your electronic parking-ticket machines saying that parking fees still apply as Melb Cup is not a PH (not an ambiguous and contestable (if I had the time!) message saying that "fees do not apply on weekends and PH")? Still haven't received a reply to my feedback.
If these people did not have government jobs they would not be employed. No return correspondence - will not reply to calls and when a reply is sent via email - It is always sent on the last 2 minutes of the day ( so 4.58pm etc ) Is it no wonder that businesses are closing in Geelong and relocating to other areas.......
Thank you
City of Greater Geelong Council is an Australian Local Government Office based in Geelong, Victoria. City of Greater Geelong Council is located at 100 Brougham St, Geelong VIC 3220, Australia.
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